A disaster can take many forms, but essentially it is a sudden event bringing great damage, loss or destruction usually caused by an external force. It can mean different things to different people depending on the disaster. A flooded basement. A burned kitchen or den. A roof blown off. For our purposes, disaster refers to a destructive event involving a home or business such as fire damage, water damage, wind damage, vandalism or trauma damage which causes suffering and physical or monetary loss. This is a complex business involving many people and aspects, besides the personal needs of the individual insured. We understand the trauma of a disaster and sympathize with the insured. We will provide an understanding professional to give the service needed and the guidance to get them through this trying experience.

Here are a few of the many categories of disaster claims that you can call upon Restoration Experts to restore.

Wind can damage or tear off roofs, damage contents introduce water, and cause electrical power failure. Whether it be a broken window or a torn off roof, we offer 24 hour emergency board up service and provide generators for ample equipment usage. When an entire structure is wet and contaminated with drywall and insulation debris or microorganism growth, disaster cleaning and decontamination crews are also available for you and your insured.

When vandals and thieves strike they leave behind a destructive trail. Our professional technicians are trained to act quickly and return your insured's property back to a safe and secure dwelling. At first glance many scenarios seem impossible to restore. Restoration Experts views these claims as a challenge and will rise to the occasion. Advanced technology, rapid response and continued industry education allow us to restore the insured ’s devastated property back to prior condition.

One of the most difficult of disaster restoration categories to prepare for and handle professionally is trauma claims. These consist of accidents, murder, suicide and other situations involving severe protein, viral and microorganism contamination. All procedures performed by the staff of Restoration Experts are both EPA and OSHA approved.

Water damage arises from many sources. It may be as simple as an air conditioner condensation pan or a sink overflow… a frozen pipe or malfunctioning appliance. It may be associated with a sewage back up or another external force. Regardless of the source Restoration Experts is available to assist your property owners with all reasonable and prudent steps to preserve, protect and secure their property from any further damage. These claims seem to occur at the most inconvenient hour of the day or night, holidays and weekends. We are qualified to evaluate carpet, structure, health hazards, etc... Since water affected areas deteriorate rapidly, escalate in cost and pose potential safety and health hazards, our immediate response is crucial. Ranging from minor water absorption, warping, swelling, wood staining, rust and delamination to swollen doors, split joists and disintegrated drywall, we are fully capable of servicing all claim scenarios. Our technicians will concentrate efforts on safely drying, deodorizing and disinfecting the area flooded or damaged by water. Our equipment includes powerful truck-mount and portable extraction units, heavy-duty pumps and meters to accurately measure the extent of moisture saturation. We will use sanitizing agents, germicides and anti- microbial treatments for odor, bacteria, mildew and harmful microorganisms. High-tech drying equipment will be used to reduce humidity levels and prevent corrosion, swelling and warping of floors, walls and furniture.

We offer complete carpet, tile, vinyl and hardwood flooring installation services as well.

When excessive moisture or water accumulates indoors, mold growth often will occur, particularly if the moisture problem remains uncorrected. While it is impossible to eliminate all molds and mold spores, controlling moisture can control indoor mold growth.

All molds share the characteristic of being able to grow without sunlight; mold needs only a viable seed (spore), a nutrient source, moisture, and the right temperature to proliferate. This explains why mold infestation is often found in damp, dark, hidden spaces; light and air circulation dry areas out, making them less hospitable for mold.

Molds gradually damage building materials and furnishings. If left unchecked, mold can eventually cause structural damage to a wood framed building, weakening floors and walls as it feeds on moist wooden structural members. If you suspect that mold has damaged building integrity, consult a structural engineer or other professional with the appropriate expertise.

Moisture control is the key to mold control. When water leaks or spills occur indoors - act promptly. Any initial water infiltration should be stopped and cleaned promptly. A prompt response (within 24-48 hours) and thorough clean- up, drying, and/or removal of water-damaged materials will prevent or limit mold growth.

Maintaining indoor relative humidity below 70% (25 - 60%, if possible). Cleaning and drying wet or damp spots as soon as possible, but no more than 48 hours after discovery.

The purpose of mold remediation is to correct the moisture problem and to remove moldy and contaminated materials to prevent human exposure and further damage to building materials and furnishings. Porous materials that are wet and have mold growing on them may have to be discarded because molds can infiltrate porous substances and grow on or fill in empty spaces or crevices. This mold can be difficult or impossible to remove completely.

As a general rule, simply killing the mold, for example, with biocide is not enough. The mold must be removed, since the chemicals and proteins, which can cause a reaction in humans, are present even in dead mold.

A variety of cleanup methods are available for remediating damage to building materials and furnishings caused by moisture control problems and mold growth. The specific method or group of methods used will depend on the type of material affected. Some methods that may be used include the following:

Wet Vacuum
Damp Wipe
HEPA Vacuum
Disposal of Damaged Materials
Use of Biocides

However, the spores in the ambient air will not cause further problems if the moisture level in the building has been corrected.

The staff of Restoration Experts is trained from basic cleaning to the identification of very specific residues associated with fire claims. All technicians are capable of determining the different degrees of residue and have a vast understanding of the differences between dry and wet smoke. Knowledge of the principles of deodorization allows us to control the effects of odor. Specific chemicals and procedures are used to effectively clean masonry or brick surfaces, acoustical surfaces, plastic, glass or wallpaper. Painted surfaces such as walls, ceilings, doors, or windows that may be cleanable today may require painting if not tended to immediately. Restoration Experts is professional and responsive. Different variables are taken into consideration in order to determine the proper restoration of affected contents. We also are responsible for providing you with a determination of pre-use condition and of pre-existing damage. We provide prompt initiation of the proper procedures in order to minimize losses. By doing so we will save your insureds’s valuable assets, time and will possibly save the loss of irreplaceable items.

We offer many other services than just fire and water restoration. The responsibility of Restoration Experts is to provide for all of the needs of its customers. A few of the basics are included here:

We have certified technicians with powerful mobile extraction units offering the most modern concepts in carpet and upholstery cleaning. Our cleaning neutralizes stale odors, refreshes and restores new life to carpet while removing shampoo residue left from previous cleanings. We use only approved cleaning agents that are environmentally safe. Oriental and area rugs are a specialty. MSDS (material safety data sheets) are available upon request for all chemicals used by Restoration Experts.

Computers, TV’s and stereos, recording equipment and other electronic devices found in homes and businesses present their own set of restoration circumstances. Hand cleaned by specialists, they are always checked to make sure they can be operated safely.

Boats are subject to the same types of fire, flood or trauma situations found in homes and businesses- only the scope of the damage is different. Like homes, boats contain carpet, upholstery and other fabrics and a surface which may be cleaned and deodorized at costs considerably less than replacement alternatives.

Restoration Experts strictly uses two systems that have developed in recent years. These are particularly efficient when it comes to deodorizing clothing. The first involves the use of dry solvent-based deodorant. Dry solvent deodorants eliminate problems such as circling, shrinkage and dye bleeding often associated with water-based deodorants. The second system, electronic deodorizing employ ozone gases and is even more effective than the first. It has an additional advantage of being usable in situations where the client has severe allergies, which can be aggravated by chemicals of any type. Ozone is a clear colorless gas that produces the crisp, clean smell. The super charged ozone molecule attacks smoke odor in fabrics and destroys it permanently.

Restoration Experts is capable of the removal of fire/water-damaged contents and structures to complete residential packouts. We ensure complete protection of all materials and property while repairs are in process.

We strictly enforce the removal of the source of odor-charred, rotted or putrefying contaminants. All surfaces are thoroughly cleaned that were exposed to malodorous residue. Our objective is to rapidly reduce the odor thus allowing the insured to remain in the affected dwelling. Recreation of the contaminant conditions allows for proper restoration. If the odor was produced by smoke then we produce a deodorant “smoke” gas or fog of our own. If the odor was caused by fluids that breed bacterial odor, we use a deodorizing “fluid”. This penetrates and kills bacteria. There are many techniques, chemicals and procedures that we use dictated by each individual situation. These general procedures allow for fast, effective and permanent odor elimination.

HVAC restoration entails various components. Restoration Experts provides you and your insured with detailed evaluations and estimates. Over recent years awareness of duct cleaning has become prominent such as Sick Building Syndrome (SBS) and Building Related Illnesses (BRI). We are suited to handle Inspection services including before and after photographic documentation, cleaning and sanitizing of air conveyance systems; encapsulation and cleaning of interior insulated air conveyance systems, laboratory testing services and replacement of existing filters. We are staffed to perform air quality testing and monitoring as well as many other services.